zetben Privacy Policy
How your personal information is collected, used, and kept secure — zetben's full privacy policy is described in detail here.
zetben ("we", "our") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how zetben collects your personal information, the purposes for which it is used, and how it is kept secure.
By using the zetben website or services, you are agreeing to the terms of this privacy policy. If you have any questions, please contact our support team.
zetben collects your information in various ways. Below is a detailed description of what types of information are collected and how.
1.1 Information Collected at Registration
When you open an account on the zetben platform, we collect the following information:
- Full name and username
- Date of birth (for age verification)
- Valid email address
- Mobile number
- Current residential address in Bangladesh
- Preferred currency (Bangladeshi Taka — ৳)
1.2 Identity Verification Information
To operate a safe and responsible platform, we may request identity verification documents in certain circumstances:
- National ID (NID) or passport copy
- Recent bank statement or utility bill
- Documents verifying ownership of the payment method
1.3 Financial Transaction Information
Payment-related information (such as bKash, Nagad, Rocket, or Upay account details) is collected during deposits and withdrawals. Complete payment details are not stored on our servers — only the transaction reference and amount are retained.
1.4 Automatically Collected Information
When you use zetben, the following information is automatically recorded:
- IP address and device type
- Browser type and version
- Operating system
- Session duration and login date
- Your browsing and gaming activity
- Click patterns and page visit behaviour
zetben uses your information only for legitimate and necessary purposes. We process your personal information for the reasons listed below:
2.1 Account and Service Management
- Completing your account registration and verification
- Ensuring login and security protection
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing the VIP membership programme
2.2 Providing Customer Support
When you contact us via 24/7 live chat or email, we use your information to resolve your issues and provide the best possible support.
2.3 Security and Fraud Prevention
- Identifying and blocking suspicious transactions
- Preventing the creation of multiple accounts
- Complying with anti-money laundering (AML) regulations
- Preventing minors from creating accounts
2.4 Platform Development
Anonymous and aggregated statistics are used to continuously improve the zetben platform experience, game categories, and payment services.
2.5 Legal Compliance
Your information may be used or disclosed where necessary to meet legal and regulatory obligations.
zetben follows the highest technical standards to protect your personal information. Our security framework is structured across the following layers:
3.1 Encryption Technology
All your information is transmitted and stored using SSL (Secure Sockets Layer) encryption technology. This prevents any unauthorised third-party access to your information.
3.2 Access Control
Only authorised zetben staff who require access to perform their duties are granted access to your information. All access logs are recorded and regularly audited.
3.3 Server Security
Our servers are protected by industry-standard firewalls, intrusion detection systems, and regular security updates. Data is regularly backed up and stored in a secure location.
zetben does not sell or rent your personal information to third parties. However, your information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay), technology services, and game software. These partners are required to comply with our privacy standards and may not use the information for any other purpose.
4.2 Legal Requirements
If disclosure of your information is required to comply with a court order, regulatory authority directive, or legal obligation, we may do so. In such cases, we will make every effort to notify you in advance where possible.
4.3 Business Transitions
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. Equivalent protections to those in this privacy policy will be ensured in such cases.
4.4 With Your Consent
Outside of the circumstances above, your information will not be shared with any third party without your explicit consent.
zetben uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.
5.1 Cookies We Use
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
- Performance Cookies: Used to monitor page loading speed and platform performance.
- Preference Cookies: Remember your language preference, theme settings, and other personalisation information.
- Analytics Cookies: Collect anonymous statistics to help improve the platform.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform. Most modern browsers provide options for managing cookies.
As a zetben user, you have the following rights regarding your personal information:
6.1 Right to Access Information
You can contact us at any time to find out what information we hold about you and how it is being used.
6.2 Right to Correction
If any information stored in your profile is incorrect or incomplete, you can request that it be corrected. Some information can be corrected directly in your account settings.
6.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete immediately.
6.4 Right to Restrict Processing
In some circumstances you can request that the processing of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.
6.5 Right to Lodge a Complaint
If you believe we have used your information improperly, you can lodge a complaint directly with our privacy team. We will aim to respond within 30 business days.
zetben provides services only to those aged 21 or above. We do not intentionally collect or process the personal information of minors.
An age verification process is carried out at registration. If we discover that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.
If a parent or legal guardian believes that a minor is using our platform, please notify our support team immediately.
We retain your information only for as long as necessary:
- Active accounts: for the entire duration the account remains open
- After account closure: for the period required by legal and regulatory obligations
- Transaction records: for the period required under financial regulations
- Cookie data: until the expiry date set for each cookie
Once the retention period ends, your information is securely deleted or anonymised.
zetben reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:
- Publish the update date on this page
- Notify registered users by email
- We will display a notice on the platform
Continuing to use zetben after any changes will be considered as your acceptance of the updated policy. For significant changes, your active consent may be requested.
If you have any questions, concerns, or requests regarding this privacy policy, please contact the zetben privacy team. We are always ready to provide support in Bengali.
Related Information Pages
Learn more about zetben's terms of use and responsible gaming.